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Potbelly Sandwich Shop

1200 McKinney St, Houston, TX 77010, USA

4.0
Extremely horrible customer service. The staff were rude and mumbling under their breath when they made a mistake and put cheese on my sandwich. To specify no cheese for your order and still get cheese in your sandwich and not receive an apology or a better effort at customer service makes it apparent that I’m not valued as a customer. Don’t worry, I WILL NOT BE BACK. Oh, and the replacement sandwich that you gave me, and purposely took more time to make, is right where it belongs…in the trash. If I can’t trust you with my getting my order right, I honestly don’t trust you with something I’m putting into my body. I hope that someone who actually can behave professionally reads this and makes sure that future customers don’t experience what I experienced today. - L Z
Potbelly Sandwich Shop Overview Intro Photos Location Reviews

Potbelly Sandwich Shop Introduce

For Texans seeking a reliable and satisfying spot for a quick yet delicious meal, Potbelly Sandwich Shop has become a familiar name, and its downtown Houston location offers a convenient stop for locals. Potbelly is renowned for its signature warm, toasty sandwiches, a concept that originated from a small antique store in Chicago in 1977. This particular location, nestled within a bustling downtown mall, provides a familiar and welcoming environment where you can grab a comforting meal designed to fuel your day.

Potbelly distinguishes itself with its focus on simple, made-to-order food crafted with quality ingredients. Their sandwiches, served on signature multigrain or regular bread, are always toasted to perfection, ensuring a warm and flavorful bite every time. Beyond the sandwiches, Potbelly offers a variety of fresh salads, hearty soups, and delightful desserts like their famous cookies and hand-dipped shakes. It's a fast-casual dining experience designed for efficiency without compromising on taste, making it an ideal choice for anyone in the downtown Houston area looking for a quick and satisfying lunch or a casual bite. While individual experiences can vary, the overall Potbelly brand aims for a consistent, positive customer journey focused on fresh food and friendly service.

Potbelly Sandwich Shop is conveniently situated at 1200 McKinney St, Houston, TX 77010, USA. This prime downtown Houston location places it within a downtown mall, making it an accessible spot for a wide range of individuals, including office workers, shoppers, and visitors exploring the city center. Its integration within a mall offers sheltered access, which can be particularly advantageous during Houston's hot summers or occasional rainy days.

The downtown setting ensures excellent accessibility for Texans utilizing public transportation. The METRORail system often has stops within comfortable walking distance, providing a convenient way to reach the shop without the need for personal vehicles. For those driving, being in downtown Houston means there are numerous parking garages available in the vicinity, though customers should be prepared for typical urban parking fees and availability. The location makes it an ideal spot for a quick lunch break during the workday or a casual meal while running errands in the bustling city center. Its ease of access within a well-trafficked area contributes significantly to its appeal as a go-to spot for a quick and satisfying meal.

Potbelly Sandwich Shop offers a comprehensive range of services designed for convenience and a satisfying meal:

  • Dine-In Service: Enjoy your meal in the shop's dedicated dining room, providing a comfortable space to relax.
  • Customized Sandwich Orders: All sandwiches are made to order, allowing customers to customize toppings, bread type (Original, Bigs, Skinnys, or Flats), and even choose unique Potbelly hot peppers.
  • Variety of Menu Items: Beyond sandwiches, the menu includes wraps, fresh salads, a selection of mac & cheese, and various soups (like Broccoli Cheddar, Chicken Pot Pie, Chili, Garden Vegetable, and Loaded Baked Potato).
  • Desserts & Drinks: Freshly baked cookies (Oatmeal Chocolate Chip, Sugar, Chocolate Brownie), Dream Bars, hand-dipped shakes, and a range of beverages are available.
  • "Pick-your-Pair" Options: Customers can combine a skinny sandwich with a cup of mac & cheese, chili, or soup for a versatile meal.
  • Takeout Service: Convenient for those on the go, allowing quick pickup of orders.
  • Catering Services: Potbelly offers catering bundles, boxed lunches, and group-sized salads, soups, and sides, perfect for office meetings or events.
  • Online Ordering & Delivery: Orders can be placed through their website or popular third-party delivery services like DoorDash and Uber Eats for added convenience.

Potbelly Sandwich Shop is known for several features and highlights that draw in its clientele:

  • Signature Toasted Sandwiches: The warmth and slight crispness of their toasted bread are a hallmark of the Potbelly experience, distinguishing their sandwiches from many competitors.
  • Variety of Toppings: A wide array of toppings, including their unique Potbelly hot peppers, allows for extensive customization to suit individual tastes.
  • Popular Menu Items: Favorites like "A Wreck®" (featuring turkey, ham, roast beef, and salami), Italian, Turkey Breast, and their Mama's Meatball sandwich are highly regarded.
  • Comforting Soups & Mac: The menu extends beyond sandwiches to include popular soups like Broccoli Cheddar and creamy Mac & Cheese, ideal for a comforting meal.
  • Freshly Baked Cookies: Their cookies, especially the oatmeal chocolate chip, are baked fresh daily in each shop and are a beloved treat, often served with their shakes.
  • Efficient Fast-Casual Service: Designed for quick service, making it a suitable choice for busy individuals seeking a fast lunch.
  • Dedicated Dining Area: This specific location boasts its own dedicated dining room within the mall, providing a comfortable space for patrons to sit and enjoy their meal.
  • Kid-Friendly Options: The menu and atmosphere are generally considered suitable for families with children.

For your convenience, here's how you can get in touch with Potbelly Sandwich Shop at its downtown Houston location:

Address: 1200 McKinney St, Houston, TX 77010, USA

Phone: (713) 751-0032

Mobile Phone: +1 713-751-0032

For the quickest service, especially during peak lunch hours, consider calling ahead for your order or utilizing their online ordering and delivery services. This can help minimize wait times and ensure your meal is ready when you arrive.

For Texans seeking a dependable and delicious lunch option, Potbelly Sandwich Shop at 1200 McKinney St is a highly suitable choice. Its core appeal lies in its consistent offering of warm, made-to-order sandwiches that provide a comforting and satisfying meal. In the fast-paced environment of downtown Houston, the efficiency of Potbelly's service, combined with its central location within a mall, makes it incredibly convenient for busy professionals and anyone needing a quick bite during their day.

While customer experiences can vary, the overall brand reputation of Potbelly focuses on delivering quality ingredients and a customizable menu. The wide variety of sandwiches, including popular options like "A Wreck," alongside comforting soups and fresh salads, ensures there's something for nearly every palate. The availability of catering services also makes it a practical option for local businesses and events, simplifying meal planning for groups.

Ultimately, for Houstonians who appreciate a straightforward, tasty, and efficiently prepared meal, Potbelly Sandwich Shop serves as a reliable go-to. Its established presence and familiar menu offer a sense of comfort and predictability, ensuring a satisfying lunch experience in the heart of the city.

Potbelly Sandwich Shop Photos

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Potbelly Sandwich Shop Location

Potbelly Sandwich Shop

1200 McKinney St, Houston, TX 77010, USA

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